Terms Of Use

Welcome to Sweet Puff Australia. These Terms of Use govern your access to and use of our website, https://sweetpuffaustralia.com/, including browsing our products, creating an account, placing orders, and accessing our online services.

By accessing or using our website, you agree to comply with these Terms of Use and all applicable Australian laws and regulations.

Please read these terms carefully before using our website or purchasing products.

Nothing in these Terms of Use excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

1. About Sweet Puff Australia

Sweet Puff Australia is an Australian-focused online retailer offering a selection of smoking accessories, including glass bongs, water pipes, pipes, and related accessories, subject to applicable laws.

Our goal is to provide clear product information, a convenient online shopping experience, and helpful customer support.

Business Contact Information

Business Name: Sweet Puff Australia
Website: https://sweetpuffaustralia.com/
Address: 245 Bridge Road, Richmond VIC 3121, Australia
Phone: 0466 748 368
Email: info@sweetpuffaustralia.com

2. Eligibility and Age Restrictions

2.1 Minimum Age Requirements

Our website is intended for adults aged 18 years or older.

By placing an order, you confirm that you are at least 18 years old and legally permitted to purchase the products ordered in your jurisdiction.

Where required by applicable law, we may request proof of age or identity before accepting, processing, or delivering an order.

2.2 Legal Responsibilities

Customers are responsible for ensuring that purchasing, possessing, and using products from our website is lawful in their location.

We reserve the right to refuse or cancel an order where its fulfilment would be unlawful or where legally required verification cannot be completed.

Our products must not be used for unlawful purposes.

3. Website Use

By using our website, you agree to:

Provide accurate and complete information when placing orders.
Use the website only for lawful purposes.
Respect the intellectual property rights of Sweet Puff Australia and third parties.
Avoid interfering with website security or functionality.
Refrain from submitting fraudulent or misleading information.
Avoid using automated tools to disrupt or overload the website.
Comply with applicable laws and regulations.

You must not attempt to gain unauthorised access to our website, customer accounts, payment systems, or administrative services.

We may restrict website access when reasonably necessary to protect security, prevent fraud, or address unlawful activity.

4. Product Information and Availability

4.1 Product Descriptions

We aim to provide accurate product descriptions, specifications, dimensions, materials, and photographs.

However, product appearances may vary slightly due to lighting, screen settings, manufacturing variations, or product updates.

Customers should review product details carefully before placing an order.

4.2 Product Availability

All products displayed on our website are subject to availability.

We may update product listings, discontinue products, or change available quantities.

If an ordered product becomes unavailable after payment, we will contact you to discuss an appropriate resolution, including a refund where required.

4.3 Product Suitability

Customers should consider the materials, dimensions, design, and intended lawful use of a product before purchasing.

Product information on our website is provided for general shopping and informational purposes.

We do not make medical or therapeutic claims about our products.

5. Pricing and Payments

5.1 Product Prices

Product prices displayed on Sweet Puff Australia are generally shown in Australian Dollars (AUD), unless otherwise stated.

Applicable taxes, delivery fees, and additional charges will be disclosed during checkout as required by law.

5.2 Price Changes

We may update product prices and promotional offers.

Price changes will not retrospectively alter an accepted order unless permitted by law and agreed with the customer.

5.3 Payment Processing

We may offer payment methods through third-party payment service providers.

Customers must provide accurate payment details and be authorised to use their selected payment method.

Orders may be subject to payment verification and fraud prevention procedures.

We do not accept responsibility for delays caused solely by payment providers, except where responsibility cannot lawfully be excluded.

6. Orders and Order Acceptance

6.1 Placing an Order

When you place an order through our website, you submit an offer to purchase the selected products.

An automated order acknowledgement confirms that we have received your order but does not necessarily mean it has been accepted.

6.2 Order Confirmation

An order is accepted when we confirm acceptance or dispatch the products, whichever occurs first, unless otherwise stated during checkout.

6.3 Order Cancellation

We may refuse or cancel an order for legitimate reasons, including:

A product being unavailable.
Payment authorisation failure.
Suspected fraudulent transactions.
Material pricing or listing errors.
Incorrect or incomplete delivery information.
Failure to complete required age verification.
Legal restrictions affecting the product or delivery location.

If we cancel an order after payment has been received, we will arrange an appropriate refund in accordance with applicable law.

Customers who wish to cancel an order should contact our support team promptly. Cancellation requests depend on the order status and applicable legal rights.

7. Shipping and Delivery

7.1 Delivery Locations

Delivery availability depends on our shipping arrangements, courier coverage, and applicable product restrictions.

Certain products may be unavailable for delivery to particular locations.

7.2 Delivery Estimates

Any delivery estimates displayed on our website are approximate unless expressly guaranteed.

Delivery times may be affected by courier operations, public holidays, weather, address issues, and other circumstances.

7.3 Shipping Information

Customers must provide complete and accurate shipping details.

If an address is incorrect or incomplete, additional delivery arrangements or reasonable costs may apply, subject to applicable law.

7.4 Lost or Damaged Orders

If your order arrives damaged, is incomplete, or does not arrive, please contact us promptly.

We will investigate the issue and provide an appropriate remedy consistent with Australian Consumer Law.

Nothing in these terms transfers responsibility for consumer guarantee obligations to a courier or delivery provider.

8. Returns, Refunds and Exchanges

8.1 Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Customers may be entitled to a repair, replacement, refund, or other remedy when a product does not meet applicable consumer guarantees.

For a major failure, customers may be entitled to reject the goods and choose a refund or replacement, as permitted by law.

8.2 Change-of-Mind Returns

Change-of-mind returns are subject to our published returns policy and any additional rights available under applicable law.

Customers should contact us before returning an item to confirm the relevant return procedure.

8.3 Damaged or Incorrect Products

If you receive an incorrect, faulty, or damaged item, please email:

info@sweetpuffaustralia.com

Include your order number, a description of the issue, and photographs where reasonably available.

Photographs may help us resolve your enquiry but will not be an absolute requirement where doing so would conflict with your statutory rights.

8.4 Refund Processing

Approved refunds will be processed through an appropriate payment method.

Processing times may vary depending on payment providers and financial institutions.

Our return procedures do not limit your rights under the Australian Consumer Law.

9. Product Use and Safety

Products purchased from Sweet Puff Australia must be handled responsibly and used only for lawful purposes.

Customers should:

Follow any product instructions and safety warnings.
Inspect products for visible damage before use.
Handle glass products carefully to minimise the risk of breakage.
Keep products away from children where appropriate.
Avoid using damaged or defective products.
Follow applicable laws governing possession and use.

Sweet Puff Australia does not encourage illegal drug use or unlawful activities.

Nothing in this section limits our obligations concerning product safety, acceptable quality, or consumer guarantees.

10. Customer Accounts

Customers may be able to create an account to manage orders and personal information.

When registering, you agree to provide accurate information and maintain the confidentiality of your login credentials.

You are responsible for notifying us if you suspect unauthorised access to your account.

We may suspend or restrict accounts where reasonably necessary to address fraud, security threats, or serious breaches of these Terms of Use.

11. Intellectual Property Rights

Unless otherwise stated, the website’s original content, including its design, text, graphics, logos, and other materials owned by Sweet Puff Australia, is protected by applicable intellectual property laws.

Third-party trademarks and product images remain the property of their respective owners.

You may browse our website and use its content for personal, lawful, non-commercial purposes.

You must not reproduce, distribute, sell, or commercially exploit our protected content without appropriate permission, except where authorised by law.

12. Customer Reviews and User Content

Customers may be permitted to submit reviews, ratings, comments, or other content.

By submitting content, you confirm that:

Your review reflects your genuine experience or honestly held opinion.
The information is not knowingly false or misleading.
The content does not infringe third-party rights.
The content does not contain unlawful, abusive, or fraudulent material.

You grant us a non-exclusive licence to display and use submitted content in connection with our website and services, subject to applicable law.

We may moderate content for legitimate reasons, but we do not remove genuine negative reviews solely because they are unfavourable.

13. Third-Party Links and Services

Our website may contain links to external websites, payment providers, delivery services, or other third-party platforms.

These services operate under their own terms and privacy policies.

We do not control third-party websites and cannot guarantee their availability, accuracy, or security.

However, the involvement of a third-party provider does not remove responsibilities we have under applicable consumer law.

14. Privacy and Personal Information

Your privacy is important to us.

Our collection, use, storage, and disclosure of personal information are explained in our Privacy Policy.

Please review our Privacy Policy at:

https://sweetpuffaustralia.com/privacy-policy/

By using our website, you acknowledge that you have had an opportunity to review how we handle personal information.

15. Website Availability and Technical Issues

We aim to maintain a reliable and accessible shopping experience.

However, the website may occasionally be unavailable due to:

Scheduled maintenance
Software updates
Technical faults
Hosting interruptions
Network disruptions
Security incidents

We may modify or temporarily suspend website features for legitimate operational reasons.

We do not guarantee uninterrupted access, but nothing in this section excludes responsibilities or remedies that cannot lawfully be excluded.

16. Limitation of Liability

To the extent permitted by law, Sweet Puff Australia is not liable for losses arising solely from events beyond our reasonable control where we have not breached a legal obligation.

Nothing in these Terms of Use excludes, restricts, or modifies:

Consumer guarantees under the Australian Consumer Law.
Rights to remedies for defective or unsafe products.
Liability that cannot lawfully be excluded.
Any other mandatory rights or protections under applicable law.

Any limitation of liability must be interpreted consistently with these protections.

17. Changes to These Terms

We may update these Terms of Use to reflect changes to our website, services, business operations, or legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date.

Changes will apply prospectively unless otherwise permitted by law and will not remove rights arising under existing transactions.

We encourage customers to review these terms periodically.

18. Governing Law

These Terms of Use are governed by the laws of Victoria, Australia, and applicable Commonwealth laws.

Any disputes will be subject to the jurisdiction of courts and tribunals with appropriate authority, without restricting mandatory consumer rights or access to other lawful dispute resolution processes.

19. Contact Information

If you have questions about these Terms of Use, your order, or our website policies, please contact us.

Sweet Puff Australia

Website: https://sweetpuffaustralia.com/

Address: 245 Bridge Road, Richmond VIC 3121, Australia

Phone: 0466 748 368

Email: info@sweetpuffaustralia.com

We aim to address customer enquiries professionally and provide a fair online shopping experience.